CALL ONE OF OUR MOTORCYCLE INSURANCE SPECIALISTS ON
Phone 1800 818 751

Covid-19 FAQs

If your insurance underwriter is AXA Insurance DAC – Please contact claims@axa.ie or phone on 1890 247 365, or by post, AXA Insurance DAC Wolfe Tone house, Wolfe tone street, Dublin 1.

If your insurance underwriter is Ageas Insurance PLC – Please contact carolenash@misclaims.com or phone on 01872 017, or by post, MIS claims Beechwood House, 37 Comber Road, Dundonald, Belfast BT162AA.

To ensure effective communication with our customers, and to aid with the operation of this office, Carole Nash will issue your renewal invite out to you by email, where we have a valid email address on file for you and by post to customers without a valid email address.

To ensure effective communication with our customers, and to aid with the operation of this office, Carole Nash will issue your policy documents by email, where we have a valid email address on file for you. If you are a Classic Car policy holder, we will also issue your policy documents, including your certificate of insurance and disc out to you by post. As COVID-19 persists, you may experience a slight delay in receiving your documentation by post.

If you require a copy of your policy documents or you require a copy of your No Claims Bonus, please email us, noting your name and policy/reference number to emerald@carolenash.com.
Can you email me my policy documents? – If you would like your policy documents emailed to you, please let us know when you request them from us.

Your policy documents should arrive within three to five working days of requesting them; however, as COVID-19 persists over the coming weeks and resources are stretched, there may be a delay in you getting your documents and we may choose to also send these to you by email where we have a valid email address.

Please email this to DublinCustomerdocs@carolenash.com. Please include your policy number and or customer reference number in your correspondence. If you don’t have access to email, please post these documents to Carole Nash Insurance Consultants (Ireland) DAC, Ulysses House, 22/24 Foley Street, Dublin 1.

Please email this to DublinCustomerdocs@carolenash.com. Please include your policy number and or customer reference number in your correspondence. If you don’t have access to email, please post these documents to Carole Nash Insurance Consultants (Ireland) DAC, Ulysses House, 22/24 Foley Street, Dublin 1.

Please email this to DublinCustomerdocs@carolenash.com. Please include your policy number and or customer reference number in your correspondence. If you don’t have access to email, please post these documents to Carole Nash Insurance Consultants (Ireland) DAC, Ulysses House, 22/24 Foley Street, Dublin 1.

If you want to cancel your policy please email emerald@carolenash.com. Please note your policy number/reference number in the subject line of the email.

If you decide to cancel your policy, in the first year of insurance or at renewal and within 14 days of receipt of your policy documents, or start date (whichever is later), we will charge you any charge your insurer makes for the number of days cover provided since the policy started. This will be deducted before a refund is issued and providing no claims have been made.

If you wish to cancel your policy outside of the 14-day cooling off period, our set-up charge is non-refundable, and a cancellation charge as outlined in our table of fees applies to all cancellations (outside of the cooling off period). The cancellation charge may be deducted from any rebate which is due to you, and prior to the rebate being issued out to you. In the event a cancellation charge applies to your policy, this will be agreed with you in writing in each instance before the rebate is processed.

No refund will be offered in the event of a cancellation on an annual Breakdown Cover, Legal Expenses, Personal Accident, Helmet & Leathers, or combined Helmet & Leather & Personal Accident policy after your 14-day ‘right to cancel’ period.

If your policy is cancelled and you or someone else has made a claim under your policy, you will not be entitled to a refund. If you are paying your premium by Direct Debit, you must pay the rest of your premium including any outstanding payments under your credit agreement. Please refer to the Policy Conditions section within your policy booklet, and section 7 of the Terms of Business document entitled ‘Fees’ for further information.

Due to the outbreak of COVID-19, we will work with all our customers to ensure no policy is cancelled and no customer is left without cover. We will not cancel any policy without communicating with you.

Call now for a bike quote on 1800 818 751 OR REQUEST A CALLBACK